Financial Hardship
We'll work with you to find a sustainable solution.
Customers who are experiencing financial hardship are encouraged to talk to us about ways we may be able to help.
The TasmaNet Financial Hardship Policy has been developed to assist eligible customers in a fair and timely manner. There is no charge for customers requesting assessment or entering into an arrangement under this policy.
To find out more, contact us on 1300 792 711 or complete the contact form below.
Assistance for Financial Hardship
A Commitment Across Our Brands
Field Solutions Holdings Limited is the parent company for the various brands within the group: Field Solutions Group (FSG), TasmaNet, and ANT Communications. This Payment Assessment Policy (PAP) applies uniformly to all brands falling under the Field Solutions Holdings Limited umbrella. It considers financial hardship to be a scenario where a customer is unable to meet their financial obligations with regard to our service as a result of:
- Illness
- Unemployment
- Family breakdown
- Death in the family
- Natural disaster
We perceive financial hardship as a customer’s inability to pay their bills rather than their unwillingness to.
In such scenarios, we commit to approaching the situation with empathy, compassion, and confidentiality, with a view to a mutually agreeable resolution. In the case of financial hardship, we will seek to come to an agreement with you to cover expected future use with adjustments considering your financial position and a continued reduction of the outstanding debt at a reasonable level.